Returns & Exchanges

Thank you for ordering at our online store. We hope the garments you’ve chosen will be among your favorite’s soon.

Nevertheless if you are not satisfied with any product, you have the chance to return it within five(5) days after received the product. Please note that we only able to offer exchange for faulty items and size exchanges. However, the exchange item is based on the stock availability.

Please note the following terms:

  • If you wish to return and exchange the item please email the detail with order number as soon as possible to reserve an alternative article.
  • Item must not be worn, altered, or washed.
  • Item must have all tags attached and be returned in original packaging in good condition as well.
  • Return shipping charges are covered by customers.
  • Initial and return shipping are not refunded unless the original merchandise was incorrect or faulty. 
  • Item may only be exchanged for other items if you purchase from The Story of Kai website.


  • Sale items may not be returned or exchanged unless an incorrect product was sent.